Extraordinary Customer Service
We know a responsive and courteous customer service department is as important as any other factor in selecting a dyehouse service. You want to know what is being dyed, when it will be ready and when you can request it to be shipped. And you want your answers now.
To assure our customers that those questions will be answered quickly, our customers will have the cell phones of all upper management principals, as well as a direct line to the people involved in processing your order. We want to answer your questions immediately and direct your inquiries to the person responsible for your goods. No run around here!
As an industry first, shortly all customers will have immediate webbased access to follow your goods in real time, without having to even call Synergy. You will see:
- Your current account statement
- What lots have been received
- Which lots are being dyed
- When the goods are expected to be ready
- What goods have been shipped
- You can communicate to us if you would like a change in dyeing order for your lots
- Automatic email confirmation at each stage of production
As you see, we want you to have as much information as possible in order to make your relationship with Synergy as easy and exacting as possible.
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